Ajman has achieved a groundbreaking feat by becoming the first government in the United Arab Emirates to renew a trade licence using agentic artificial intelligence. This development marks a significant stride in the nation’s digital transformation agenda. Spearheaded by the Department of Digital Ajman, the innovative system streamlines the licence renewal process by autonomously identifying customer needs, coordinating necessary approvals, and handling procedures across various government departments with minimal human involvement.
The initial phase of this pioneering initiative targets trade licence renewals through Ajman’s Department of Economic Development. Customers benefit from automatic notifications prior to the expiration of their licences, enabling them to seamlessly complete the renewal process via the AjmanOne government app. For cases requiring a commercial lease renewal, the system is designed to integrate efficiently with the Ajman Municipality and Planning Department, ensuring the licence renewal is finalized without manual intervention.
This initiative aligns with the UAE’s broader strategy to enhance the integration of AI in public services. The federal government has set an ambitious goal to deliver half of all government services through AI agents within the next two years. In addition to technological advancements, there is a concerted effort to train thousands of public sector employees in advanced AI technologies, further cementing the UAE’s commitment to digital innovation.
The use of AI in government processes not only enhances efficiency but also underscores the UAE’s commitment to embracing cutting-edge technology in public service delivery. By reducing the reliance on manual processes, the new system aims to provide faster and more accurate service to businesses, fostering a more conducive environment for economic growth and innovation in the region.